Support Engineer
Content GuruReston, Virginia, United States
Posted August 7, 2025
Full Time
About the Company
Content Guru is a global leader in enterprise-grade cloud customer experience (CX) solutions, delivering mission-critical communication services to both public and private sector organizations. Its flagship storm® platform powers reliable, scalable, and feature-rich CX for blue‑light agencies and other high‑availability environments, while the brain® AI suite adds automated and human‑assist capabilities that enhance engagement before, during, and after interactions. The company focuses on customer engagement, integration, AI-powered analytics, chatbots, workforce management, and intelligent automation, positioning itself at the forefront of generative AI innovation. By combining industry‑trusted cloud infrastructure with cutting‑edge AI, Content Guru offers a unique blend of reliability, scalability, and advanced analytics that sets it apart in the competitive CX market.
Job Description
Support Engineer works as part of an international team to deliver technical support to customers across the globe, resolving technical issues and providing customer service.
Requirements
- Bachelors degree/equivalent in STEM or Computer Science related subject
- Networking, Microsoft or Linux related training/qualifications
- Experience in a customer facing role
- Experience in resolving technical issues in a second or third line environment
- Experience with any software development language
- Experience of network troubleshooting
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment