As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives.
Requirements
- 5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management.
- Ability to understand Contentful APIs and the modern content management and digital experience stack.
- Strong technical aptitude and ability to explain high-level technical concepts clearly to customers.
- Proven track record of meeting or exceeding performance or sales goals.
- Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close.
- Excellent oral and written communication skills, demonstrated through past customer and internal engagements.
- Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support.
- Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements.
- Commitment to prioritizing customer success while aligning with company objectives.
Benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Annual wellbeing stipend to care for your physical, financial, or emotional health
- Monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
- Generous Paid Time Off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
