The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. The role requires a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency.
Requirements
- 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
- Deep familiarity with content management systems, composable architecture, and modern web development patterns
- Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling
- Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences
- Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
- Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
- Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
- Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
- Comfortable taking ownership of strategic initiatives from ideation through execution
- Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
Benefits
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
- Generous Paid Time Off
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement
- New hire office equipment stipend for hybrid or distributed employees
