Continental Technology Solutions is a consulting and managed services company that delivers resources and capabilities required to assess, design, build and manage an agile, flexible IT environment. As a Platform Manager, you will work with a dedicated team to reach a true end-to-end solution. The role involves large scale 24x7 operations management, ITIL Service Management, Major Incident Management, and Product Management.
Requirements
- Knowledge of Kofax / FileNet / CMOD
- Platform Patch Management
- Licence Management
- Currency Governance
- Access Management
- Compliance to TRM&IS audit for the platforms-DIAMOND
- ABoR Management and Attestations
- Environment Lifecycle Mgmt
- Blueprint Upkeep and Maintenance
- Platform Availability
- Report and enhance LOB wise Platform response times in partnership with L2, L3
- D&A EDS High Priority Platform Decision Reviews - Escalations and Reporting
- Build DR Testing Schedule and govern Execution
- Build Back Up&restore Strategy, publish schedule and govern execution
- Build Intrasite failover strategy, govern execution
- SMO Readiness Strategy build and execution
- Platform Health Checks
- Perform Review and approvals of SDS, TS&P, SIP for Projects and Support
- Perform Application Health Checks-logging, alerts installation etc
- Perform Infrastructure Health Checks
- Platform Capacity
- Govern the Storage Provisioning plan for each LOB in the Shared Services
- Govern the Network, Memory and CPU capacity for each Platform
- Build and maintain 5 year Capacity Roadmap for the platform
- Platform Standards
- Publish performance testing standards and approve test results
- Publish and maintain shared services delivery standards
- Platform Availability and Capacity Total Hours Per Month
- Platform Availability and Capacity Total FTE Per Month
- Platform TCO Governance and Optimization
- Maintain and monitor TCO Component for platform
- Quarterly Service Report assessment and Approvals
- Review & optimize the AMC contracts with vendors
- LOB Chargeback and Unit Rates Definitions
- Perform unit rates definition and charge back calculations
- Approve Monthly LOB charge back for Platforms
- Refine SLA definitions for platform- address exceptions
- Develop 5 year platform rates trending (with D&A Ops and ETS Finance)
- Product Optimization for the Platform
- Manage & review Product vendor relationship & effectiveness(SLAs)
- Maintain and Publish a License dashboard for the platforms
- Lead product strategy in D&A shared services
- Shared Services Benefits Consolidation
- Perform and maintain Benefits and Value for shared services
- Maintain and govern product license administration
- Shared Services Product Governance and Address LOB Issues
- Create and maintain LOB service usage reports-perform LOB consulting
- Conduct LOB governance meetings for product issues
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
