Customer Support - Rider Operations

We are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service.

Requirements

• 2+ years of experience in customer service, retail, or another customer-facing role.
• Experience working in a cross-functional team.
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs.
• Excellent computer skills and problem-solving ability.
• Proven ability to adapt and drive progress against goals in ambiguous, changing environments.
• Proactive mindset and resourcefulness.
• Positive attitude with a growth mindset.

Benefits

• Pre-tax commuter benefits
• Employer-subsidized healthcare benefits
• Flexible Spending Account for healthcare costs
• All costs covered for short- and long-term disability and life insurance
• 401k package