Cooley is seeking an Office Technology Specialist to join the Technology team. The Office Technology Specialist will ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used.
Requirements
- Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
- Use User Experience Monitoring application on a daily basis
- Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
- Assist HR and Facilities with ergonomic equipment setups
- Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
- Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed
- Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
- Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary
- Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Tracks all Change Forms relating to new hires, departures, support and name changes
- Familiar with Cooley software applications and prepares documents, statistical charts, graphs and spreadsheets as needed. Coordinate change forms for local office regarding technology functions
- Setup and maintenance of conference room audiovisual equipment
- Meeting setup and support for video conferencing using web-based conferencing systems. Also, will provide on-site technical support for off-site/remote trials or conferences
- Troubleshoot and resolve wireless connectivity for internal and external customers
- Provide support for telephone programming and handset maintenance under direction of OTM
- Provide back-up help desk & technical coverage, as needed
- Troubleshoot and coordinate repairs of hardware and software with vendors
- All other duties as assigned or required
Benefits
- Medical
- Health savings account
- Dental
- Vision
- Health flexible spending account
- Dependent care flexible spending account
- Pre-tax commuter benefits
- Life insurance
- AD&D
- Long-term care coverage
- Backup care for children and/or adults
- Parental support benefits
- Paid Time Off
- Paid holidays
- Generous parental leave
- Fertility benefits
