Cooley Technology is seeking a Technology Endpoint Engineering Manager to lead the strategy, engineering, and delivery of secure, reliable endpoints across physical and virtual environments for the firm. The role will own desktop images, app deployment, compliance, and team performance while partnering with stakeholders to drive attorney productivity and technology adoption.
Requirements
- Strategic management of endpoint roadmap, including modern management, patching, and compliance aligned with security standards
- Management of delivery of products and services within scope and budget from a variety of vendors and contractors
- Establishment and documentation of policies, practices, and working procedures needed for supported applications and services
- Ongoing guidance on system usage and training
- Evaluation and integration of new tools/technologies
- Collaboration with the Technology Project Management Office to prioritize and plan project activities
- Establishment of KPIs and reporting to leadership using metrics and user
- Preparation and provision of time, cost, and resource proposals and supporting materials
- Improvement and expansion of provided services
- Review of manuals, periodicals, technical reports, and online services to increase system knowledge and utilization
- Design, testing, and deployment of OS images, app packages, GPOs, login scripts, and MDM policies
- Management of release cycles, software licensing audits, and third-level escalations
- Acting as an Analyst/Consultant and providing systems and applications integration advice and expertise
- Assistance in the design and development of documentation and training materials
- Management of the design, development, testing, and implementation of login scripts and GPO settings
- Creation, quality, and use of test scripts and test plans
- Management and participation in the design and implementation of software deployment packages and scripts
- Periodic audit of desktops to ensure software licensing compliance
- Attending technical classes to keep skill set current
- Providing training on systems and practice group procedures to all users
- Ensuring issues are resolved in a timely manner within established SLAs
- Conducting weekly team meetings to identify key concerns, develop solution strategies, and communicate with customers
- Serving as direct supervisor and mentor to direct reports
- Providing day-to-day supervision of direct reports and ensuring compliance with firm and department policies
Benefits
- Medical
- Health savings account (with applicable medical plan)
- Dental
- Vision
- Health and/or dependent care flexible spending accounts
- Pre-tax commuter benefits
- Life insurance
- AD&D
- Long-term care coverage
- Backup care for children and/or adults
- Parental support benefits
