Director of Hospitality

The Cordish Companies is seeking a Director of Hospitality to lead their hospitality team. The successful candidate will have prior management/supervisory experience in a Luxury Resort or Luxury Residential Facility, excellent customer service skills, and a strong work ethic. The Director of Hospitality will be responsible for developing standard operating procedures, implementing quality control mechanisms, and providing exceptional customer service to clients.

Requirements

• Hire, train and mentor a team that will follow the company's mission and brand standard
• Develop standard operating procedures for all required tasks
• Stay abreast of industry standards, technology and trends
• Create operating systems and checklists to provide a well-serviced and clean facility
• Implement quality control mechanisms
• Provide exceptional Customer Service by exceeding client's expectations and needs
• Make hiring, promotion, disciplinary, and termination recommendations to direct supervisor
• Complete thorough, daily facility inspections
• Effectively communicate operation malfunctions promptly to building management in a timely manner
• Develop and maintain an approved budget
• Operate and oversee food and beverage programs
• Execute resident events
• Provide weekly reports detailing events and revenue