Manager, Sales Operations Support
Core BTSUnited States
Posted May 1, 2026
80000 - 92000 USD
Full Time
About the Company
Core BTS, an NRI Group Company, is a full-service digital transformation consultancy headquartered in Indianapolis. They specialize in leveraging cutting-edge technologies such as AI, security, cloud, and managed services to simplify complex environments and accelerate business outcomes for clients of all sizes across various industries. Core BTS stands out through its practical approach, proprietary tools that streamline processes, agile methodology, and comprehensive support throughout the digital transformation journey.
Job Description
The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams to provide operational support to the sales team and optimize sales processes.
Requirements
- Lead a team of Sales Operations Support Specialists
- Coach Sales Operations Support Specialists on NRI and partner business processes
- Distribute incoming requests in service request management system
- Provide occasional overflow support
- Proactively review and escalate aging requests to ensure SLA compliance
- Coordinate time off requests and coverage for team members
- Ensure new orders are booking accurately and based on complete required information
- Coordinate month end booking process
- Address initial escalation requests from internal and external clients
- Assist Sales Operations Support Specialists in directing out of scope requests
- Continually look for ways to maximize efficiency and better meet the needs of clients
Benefits
- Health, Vision, and Dental Insurance
- Life Insurance
- Health/Dependent Care Flexible Spending
- 401(k) Plan
- Short-Term and Long-Term Disability Coverage
- Generous Vacation and Flex Time Off Programs
- Company Paid Holidays
- Training and Development Opportunities
