The Senior Azure Engineer is a senior, hands-on technical role responsible for Tier 2/3 escalation support, incident response leadership, and long-term service stability for Managed Services customers.
Requirements
- Serve as a Tier 2/3 escalation resource for all Managed Services customers, supporting incidents escalated from the Service Desk and/or NOC.
- Act as the technical lead and incident commander during high-severity or complex incidents, coordinating response efforts across internal teams, vendors, and cloud providers.
- Participate in a formal on-call escalation rotation, providing after-hours incident response and technical leadership as required.
- Lead real-time troubleshooting during incidents, including deep technical analysis, mitigation, recovery, and service restoration.
- Communicate directly with customers during incidents, providing clear technical status updates, recovery plans, and post-incident explanations.
- Ensure proper documentation, handoff, and follow-up actions after incident resolution.
- Own technical direction and architecture for Azure-based Managed Services environments, ensuring solutions are secure, scalable, resilient, and supportable.
- Advanced knowledge of both IaaS and PaaS technologies within the Azure ecosystem.
- Working knowledge of Cloud Adoption Framework (CAF)
- Perform Azure Well Architected Reviews as part of the lifecycle of a managed Azure customer.
- Design and validate Azure infrastructure solutions across compute, storage, networking, identity, security, and monitoring.
- Architect and support Azure Virtual Desktop environments, including host pools, scaling strategies, image lifecycle management, and FSLogix profile architecture.
- Define disaster recovery and resiliency strategies for Azure workloads, including recovery objectives, dependencies, and validation approaches.
- Identify architectural risks and recommend remediation to improve platform stability and reduce operational risk.
- Design, implement, and govern Infrastructure as Code (IaC) using ARM templates, Bicep, Terraform, or equivalent tooling.
- Establish and enforce IaC standards, version control practices, and reusable deployment patterns for Azure environments.
- Promote automation-first approaches using PowerShell and Azure CLI to reduce manual effort and improve consistency.
- Provide technical guidance to AST engineers to ensure deployments align with approved architectural and IaC standards.
- Knowledge, Skills, and Abilities
- 5 years of experience in IT infrastructure and cloud technologies, with deep hands-on experience designing and supporting Microsoft Azure environments.
- Advanced expertise across Azure compute, storage, networking, identity, security, and monitoring services.
- Microsoft Azure Administrator certification (AZ-104 or current equivalent).
- Demonstrated experience serving in a Tier 3 escalation or advanced support role within a Managed Services environment.
- Proven ability to lead incident response efforts, including real-time troubleshooting, coordination, and customer communication.
- Strong experience designing and supporting Azure Virtual Desktop solutions, including FSLogix profiles.
- Experience designing disaster recovery and resiliency solutions for Azure workloads.
- Advanced experience with Infrastructure as Code using ARM templates, Bicep, Terraform, or equivalent.
- Strong automation skills using PowerShell and Azure CLI.
- Experience working within IT service management processes and tools such as ServiceNow.
- Bachelor's degree or higher education diploma in Information Technology is desired.
- Experience working for a Managed Services Provider (MSP).
- Experience supporting enterprise-scale Azure environments.
- Experience using Nerdio Manager for Enterprise.
- Familiarity with Microsoft Entra ID, Conditional Access, and identity governance concepts.
- ITIL Foundation certification or equivalent IT service management training.
- Microsoft Azure Solutions Architect certification (AZ-305 or current equivalent).
- One or more Azure specialty certifications related to networking, security, or identity.
- Commitment to maintaining current Azure certifications as services and architectures evolve.
Benefits
- Health, Vision, and Dental Insurance
- Life Insurance
- Health/Dependent Care Flexible Spending
- 401(k) Plan
- Short-Term and Long-Term Disability Coverage
- Generous Vacation and Flex Time Off Programs
- Company Paid Holidays
- Training and Development Opportunities
