Customer Success Manager, Implementations

Customer Success Manager, Implementations role at CorePlan, a Perth-based tech startup shaking up the mining industry with a digital SaaS drilling management platform.

Requirements

• Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS
• Experience in mining industry will be highly regarded
• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools
• Fluent in English and Portuguese (written and spoken)
• Spanish is highly preferred

Benefits

• Full-time employment