At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.
Requirements
- Completion of CoreSite's Data Center Operations Qualification Program
- Operate, monitor, maintain, and respond to abnormal conditions in facilities systems
- Tracking and trending operational characteristics
- Provide feedback to management on the effectiveness of existing standards and processes
- Work with contractors and consultants for all system expansions, corrections and upgrades
- Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule
- Manage systems to avoid unplanned, customer-impacting outages
- Navigate and utilize a CMMS system
- Provide day-to-day exceptional customer service and support
- Maintain and complete regular facility and security tours documenting and responding to found issues
- Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities
- Follow direction from data center management regarding the data floor and back of house mechanical loading capacity
- Trouble Ticket and Remote Hands Management
- Fiber and Copper cabling terminations
- Circuit path creation and verification
- Coordinate and oversee power installations and upgrades
- Work Order Completion Process
- Infrastructure projects (Internal/Customer)
- Cage and Cabinet Build-Outs
- Overhead Installations
- Rack and Stack
- Use developed procedures to solve problems
- Assist in asset and consumable inventory management
- Responsible for the tracking and proper labeling of all equipment per established procedures
- Incident escalation, response, and follow-up report writing
- Manage building service requests through resolution
- Perform and complete work orders and customer service tickets in a timely manner
- Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities
Benefits
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans
- Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan (ESPP) with a 15% discount
- 16 days of paid time off (PTO)
- 11 paid company holidays and additional floating holidays
- Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
- Free parking or a company contribution toward a public transit pass
- Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
- Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
- Technology Stipend: $100 monthly stipend
- Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
- Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
- Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
- Pet Insurance: Keep your furry friends healthy and happy
- Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
- Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
- Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
- Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
- Discounts: Discounts, cash back offers and perks on thousands of brands
- LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos
