Collections Supervisor
Cornerstone Capital BankColorado, United States
Posted March 2, 2026
65000 - 75000 USD
Full Time
About the Company
Cornerstone Capital Bank is a Texas‑based, FDIC‑insured community bank that specializes in retail banking and mortgage lending. Leveraging a team of dynamic, service‑oriented professionals, the bank is developing digital banking and mortgage‑lending platforms designed to simplify the customer experience. With a strong focus on personalized service and innovative technology, Cornerstone Capital Bank differentiates itself by combining traditional banking values with forward‑thinking digital solutions. Its subsidiary, The Roscoe State Bank, extends this commitment to local communities across Texas. Employees enjoy a collaborative culture that values innovation, customer focus, and professional growth.
Job Description
The Collections Supervisor will manage a unit of the Homeowner Assistance Team, leading by example and ensuring best-in-class mortgage loan servicing. The role involves reinforcing confidence in CHL's ability to provide excellent customer care, leading and developing assigned team members, and staying up-to-date on investor, client, and product changes.
Requirements
- High School Diploma, GED, or equivalent experience
- Minimum 2 years of experience in mortgage servicing
- Minimum 2 years of experience leading a Contact Center Team
- Minimum 2 years of experience in Customer Service
- Minimum 2 years of supervisory experience with leadership abilities
- Bi-lingual skills a plus
- Experience with Business Purpose Loans, Non-QM products, and 2nd Liens preferred
- Experience working with Microsoft Office Suite (Word, Excel, and PowerPoint)
- Ability to analyze data to identify opportunities for process improvement
- Strong phone etiquette and exceptional customer service skills
Benefits
- Competitive salary
- Full benefits package
- Potential for performance-based bonus
