Distressed Passenger Agent- OCC Brazil
CorpayPhilippines
Posted April 23, 2025
Full Time
About the Company
Corpay is a global leader in business payments and expense management, offering a comprehensive suite of solutions that streamline accounts payable, manage corporate spending, and facilitate international transactions across industries such as fleet, lodging, and vehicle payments. Their services include AP automation, commercial card programs, cross‑border payments, expense management, and customized payment solutions that address currency risk and foreign exchange needs. Leveraging cutting‑edge technology, global expertise, and dedicated support, Corpay delivers significant cost savings, time efficiencies, and robust fraud protection for its clients. This differentiated approach—combining advanced automation with a focus on reliability and innovation—positions Corpay as a trusted partner for enterprises seeking to optimize their financial operations.
Job Description
This position is the primary point of contact for customers, helping them have a positive experience and resolve immediate needs related to fueling using their Fleet account.
Requirements
- Handling inbound (80+) and outbound calls in a professional manner
- Utilize multiple applications provided by FleetCor
- Cross sell additional products and services
- Transfer calls to appropriate department or staff
- Process check by phone requests
- Provide customers with accurate account information in a fast pace environment
- Fee negotiation
- Good interpersonal skills and team work awareness
- Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques
