Customer Success Manager – UK & Ireland

Drive post-implementation value, deepen customer relationships, and expand platform adoption across Corporater's UK customer base. Act as the primary point of contact post go-live, ensuring customers realise measurable value from the Corporater Business Management Platform.

Requirements

• Own the post-implementation customer lifecycle from go-live through renewal and beyond
• Develop and execute tailored success plans aligned with each customer's strategic objectives
• Monitor platform adoption, usage trends, and customer health metrics
• Support customers in adopting and scaling AI-enabled features and use cases within the platform
• Identify and drive expansion opportunities
• Build strong relationships with both operational users and executive stakeholders
• Coordinate with Delivery, Product, and Support teams to resolve issues and enhance customer outcomes
• Conduct regular business reviews, health checks, and value realisation sessions
• Act as the voice of the customer internally, contributing to continuous product and service improvement
• Support contract renewals and commercial discussions in collaboration with the sales team

Benefits

• Competitive salary and benefits aligned with the UK market
• Flexible working arrangements and a collaborative, values-driven culture
• Access continuous learning through Corporater Academy, including evolving AI capabilities and use cases
• Collaborate with international colleagues across Europe, the Middle East, Africa, and Asia