Senior Customer Success Manager

Corti is a company that has built the world's premier AI assistant for healthcare providers. The role of a Senior Customer Success Manager is to help customers integrate AI into their daily workflows and redefine what it means to work in healthcare with AI. The team is growing and looking for someone to bridge the gap between customers and the AI and Product teams.

Requirements

• 5+ years of experience in customer success, partnership success, or a similar role in a technology-driven environment, preferably B2B
• Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
• Strong communication skills with an ability to convey complex concepts to diverse audiences.
• Proven ability to manage and influence cross-functional teams without formal authority.
• Excellent communication and interpersonal skills, effectively navigating internal and external challenges.
• Fluency in English and German (min. C1), additional languages are beneficial.
• Thrive in a fast-paced, demanding, and dynamic environment.
• If you have the opportunity to travel and meet customers.

Benefits

• Opportunity to work with a multidisciplinary company with over 20 nationalities anchored in a flat meritocracy
• Work with some of the smartest people you have met, who have all left fantastic jobs to work precisely here
• You’ll learn much more about machine learning, generative AI, healthcare, product, and commercial excellence, making you a powerhouse on stage at a conference and a tech connoisseur at every dinner table
• You’ll get to help redefine how we work with AI, which is the biggest challenge we face as a society in decades to come
• If you are successful and customers get onboarded, they will have more time with patients, make fewer mistakes, have more mandate, and be under less pressure