Business Manager

As a Business Manager at Cortland Partners, you will partner with the General Manager to lease apartment homes, lead a leasing team, and enhance and drive the resident experience. You will champion efficient office operations, quality curb appeal, and office and model cleanliness, and promote adherence to Cortland's missions, vision, and values. You will also be responsible for implementing and enforcing policies and procedures, producing and creating quality staff communications, and empowering your leasing team to maintain a professional, yet friendly, atmosphere in the leasing center, clubhouse, and other areas.

Requirements

• Assist GM in training, motivating, and supervising onsite staff
• Implement and enforce all policies and procedures
• Produce, create, and foster quality staff communications
• Empower leasing team to maintain a professional atmosphere
• Maintain awareness of market conditions and trends for concessions
• Be flexible with scheduling and coverage
• Utilize established sales and marketing strategies
• Enhance and drive the resident experience
• Greet customers, welcome them into the community, and provide relevant information
• Review and implement changes to improve the resident experience
• Answer and handle incoming calls from current residents
• Plan and host resident functions
• Understand all phases of leasing and resident retention programs
• Review and approve leasing application files
• Maintain accurate resident records
• Update GM daily of rents collected and delinquent rents
• Assist Community Manager in preparing notices
• Post and deposit all monies received in the office
• Maintain expenses within budget guidelines
• Prepare and be knowledgeable about all lease-related paperwork

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance