Service and Logistics Coordinator

The Service and Logistics Coordinator plays a crucial role in efficiently processing and tracking all construction projects, ensuring they move seamlessly from initiation to completion.

Requirements

• Proficiently process residential, commercial and industrial electric and gas meter releases from cities and other governmental entities.
• Expertly coordinate with builders and members to establish accounts and initiate meter set process.
• Proactively communicate with members, developers, and CoServ personnel on logistics related to electric and gas construction projects.
• Accurately generate new meter service locations, utilizing GIS to obtain critical service location information such as coordinates, taxing, and utility service availability.
• Conduct thorough quality assurance for service addresses.
• Strict adherence to department procedures when processing information from customer requests and other departments as well as investigating issues and complaints.
• Engage in effective communication with builders and third-party contractors to expedite the processing and installation of electric and gas underground service line construction.
• Ensure timely completion of electric and gas service orders by monitoring production of meter service contractors.
• Daily collaboration with various departments to ensure heightened customer satisfaction and seamless project completion.
• Provide support and valuable assistance to all internal and external customers, when addressing inquiries, requests, and/or issues.
• Skillfully generate service orders and work orders for equipment maintenance, safety hazards and streetlight repair requests.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
• Initiate closure process for construction projects to provide necessary information for accounting and GIS mapping system.
• Proactively seek innovative solutions and take ownership of job responsibilities.
• Engage in effective communication with pool companies and homeowners to expedite the review, processing, and approval of pool plan submissions.
• Maintain meticulous digital records for construction projects.
• Research locate tickets as requested.
• Generate service requests for transocket invoicing as needed.
• Assist in researching bankruptcy notifications for outstanding balances.
• Attends CoServ University training as required.
• Performs other duties and activities as directed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Holidays