Operations Support Engineer

COSMOTE Global Solutions, an ICT Systems Integrator, is seeking an Operations Support Engineer to ensure system stability, security, and performance, and to provide second-level support for incidents and service requests.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 3+ years’ experience in IT operations or technical support roles.
• Strong understanding of ITIL processes (Incident, Problem, Change, Release, Event, Knowledge Management)
• Experience with ITSM tools
• Proficiency in Linux/Unix environments
• Experience with container orchestration and observability tools
• Understanding of CI/CD pipelines and configuration management
• Knowledge of APIs, middleware, integration platforms, and identity and access management
• Understanding of database monitoring, backup, and recovery processes