Customer Support Engineer, Matterport - Richmond, VA

Customer Support Engineer, responsible for advanced technical and account support for Matterport customers, resolving complex issues and partnering with internal teams to deliver timely resolutions.

Requirements

• 4+ years of experience in a customer-facing support role resolving technical or product-related issues
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills in US English

Benefits

• Comprehensive healthcare coverage
• Life, legal, and supplementary insurance
• Virtual and in-person mental health counseling services
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs