CX Operations Manager - Domain

As a CX Operations Manager, you will own the strategy, processes, and systems for delivering a seamless customer support experience across Real Time Agent and Engage products, managing a large delivery team, and identifying opportunities for Sales teams to grow additional revenue. The role requires prior experience managing a team of managers, operations focus within Customer Experience/Service functions, and tech/SaaS industry experience.

Requirements

• Prior experience managing a team of managers
• Operations focus within Customer Experience/Service functions
• Tech/SaaS industry experience
• A working knowledge of Zendesk
• Ability to hit the ground running, take initiative, and thrive in a team environment
• Process-driven - able to bridge the gap between plans and actions
• Strong negotiation and presentation skills
• High attention to detail and analytical mindset

Benefits

• Hybrid working policy
• Wellbeing Leave
• Up to 20 weeks paid parental leave for primary carers
• Novated leasing through Autopia
• Leadership development programs
• LinkedIn Learning and more
• Regular social events