Technical Support Engineer

Role Overview

As a Technical Support Engineer, you will support enterprise customers utilizing Coupa's cloud-based platform, developing an understanding of how customers do business and what role Coupa's products play in that business. You will handle customer issues and escalations for production environments according to severity levels guidelines.

What You Will Do

Provide second level of techno-functional support on Coupa's enterprise solution, gather and record detailed information from customers, work with other business units, create and contribute to knowledge articles, and read and analyze functional documentation.

Why It Might Be a Fit

You must be a fast learner, self-motivated, and able to work in a fast-paced environment with minimum 5 to 7 years of Enterprise support experience. You should possess excellent written and verbal communication skills, technical background in Linux, Unix, and other Operating Systems, and skills in using XML, HTML, and other Web technologies.

Requirements

• Minimum 5 to 7 years of Enterprise support experience
• Technical background in Linux, Unix, and other Operating Systems
• Skills in using XML, HTML, and other Web technologies
• Ability to read database tables using SQL queries, and log files
• Understanding of Web servers, Application servers, and Databases