Technical Support Engineer

Role Overview

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform. You will develop an understanding of how our customers do business and what role our products play in that business, and proficiently handle customer issues and escalations for production environments according to severity levels guidelines.

What You Will Do

Provide second level of techno-functional support on Coupa enterprise solution, gather and record detailed information from customers, work with other business units, create and contribute to the development of knowledge articles, and read, analyze, and comprehend functional documentation.

Why It Might Be a Fit

Must be a fast learner, self-motivated, and able to work in a fast-paced environment with minimum 5 to 7 years of Enterprise support experience, possesses excellent written and verbal communication skills, and has technical background in Linux, Unix and other Operating Systems.

Requirements

• Minimum 5 to 7 years of Enterprise support experience
• Technical background in Linux, Unix and other Operating Systems
• Skills in using XML, HTML and other Web technologies
• Understanding of Web servers, Application servers and Databases
• Ability to read database tables using SQL queries, and log files