Customer Service Specialist

We are looking for a Customer Service Specialist to join our team at Rocket Now in Tokyo, Japan. As a Customer Service Specialist, you will review escalated inquiries and issues, analyze recurring inquiries, and improve manuals and processes to prevent recurrence. We offer a unique opportunity to pioneer the future of Japan's delivery market and deliver exceptional customer service.

Requirements

• 2+ years of experience in customer service, contact center operations or emergency response management
• Fluent Level Japanese
• Data-driven and problem-solving

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth