Client Account Manager

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. We are looking for a knowledgeable and customer-focused Client Account Manager to join our team.

Requirements

• Serve as the client’s point person for assigned accounts
• Proactively work to develop strong relationships with the key client decision-makers
• Identify client white space and opportunities to support our clients through expansion of products and services
• Gather client feedback and provide it to internal departments to enhance the quality of service
• Ensure clients’ needs and requests are satisfied on a timely basis
• Oversee the development of project and product quotes, pricing, and availability
• Promptly respond to calls and emails from clients
• Inform management of client retention risk through the CODE RED program
• Accurate and timely submission of internal reports and required paperwork to management

Benefits

• Competitive benefits package
• 401k match
• Flexible PTO
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs