IT Helpdesk Specialist

The IT Helpdesk Specialist will be the first point of contact for employees seeking technical support, ensuring a seamless support experience. The role involves troubleshooting, documentation, and escalation of technical issues.

Requirements

• At least 2 years of experience in a technical helpdesk or a similar environment.
• Foundational knowledge of Windows and macOS operating system and hardware, and common workplace tools such as Microsoft 365, Slack, and Zoom.
• Strong communication and customer service skills, with the ability to explain technical concepts clearly.

Benefits

• We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
• Coveo is committed to providing accessible employment practices.