Customer Retention Representative

Cox Communications is hiring a Customer Retention Representative. The role involves building meaningful relationships with customers to retain, upgrade, and add new services. The successful candidate will be a persistent and resilient individual with excellent communication and interpersonal skills, and a familiarity with technology.

Requirements

• High school diploma, GED, or relevant work experience
• Effective communication skills
• Excellent computer skills
• Demonstrated ability to multi-task
• Excellent interpersonal skills to work effectively with teams
• Excellent ability to persuade others through indirect influence
• Ability to seek out opportunities and take initiative with little or no direction
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment
• Ability to establish customer relationships in a fast-paced environment

Benefits

• 16 hours of paid time off every month
• 7 paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)