Technical Analyst (Salesforce)

We are seeking a Technical Analyst to join our Managed Services team who will help nonprofit organizations grow and thrive. The role involves working with Client Success Managers and peer Technical Analysts to define, interpret, and execute near-term requirements, address real-time production issues, and identify future enhancements.

Requirements

• Salesforce Certified Administrator credential
• 3 years’ experience in Salesforce Administration, technology, services, and/or business analysis
• Experience in the nonprofit or community development sector
• Experience with creating and troubleshooting Salesforce Flow
• Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits
• Demonstrable ease leading internal and client-facing meetings
• Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
• Client-facing skills
• Flexibility to travel on occasion

Benefits

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match
• Employee ownership
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance