Crafty is seeking an established Client Success Manager to own client relationships with a diverse book of business. Your main areas of responsibility will be client satisfaction, retention, and growth.
Requirements
- Client-Centric Approach: Achieve high customer satisfaction, revenue growth and retention within your portfolio by prioritizing client satisfaction and building strong relationships across multiple accounts by understanding their needs and providing tailored support.
- Engagement: Drive engagement and retention by ensuring clients see continuous value in products and services and when issues arise, you lead and develop plans to address client pain points and help evolve client experience across Logos and locations.
- Proactive Communication: Deliver excellent client service through proactive communication, timely responses to requests, and effective collaboration with local teams.
- Resourcefulness: You are adaptable and maintain a positive attitude and adjust your focus as circumstances change, embodying a resourceful and hardworking approach.
- Strategic Problem-Solving: You identify potential issues early and address them proactively, maintaining a positive outlook even in challenging situations.
- Program Management: You manage programs from start to finish, ensuring they meet client needs and expectations.
- Team Collaboration: You facilitate teamwork across functions to support the development and delivery of services for clients.
- Clear Communication: You leverage your expertise to communicate effectively with clients, providing tailored recommendations and guidance on program status while promptly addressing their needs to ensure a seamless client experience.
- Continuous Improvement: Partner with internal teams to refine and evolve service offerings.
- Data-Driven Decisions: Leverage analytics within Tableau and HubSpot to measure success and drive data-informed strategies for client growth and retention.
- Performance Management: Using HubSpot and implementation tools such as Notion, you effectively manage client budgets by proactively communicating with clients to accurately forecast consumption and adjust budgets accordingly.
- Growth Optimization: Identify opportunities for expansion and upselling, driving revenue growth in alignment with business targets.
Benefits
- Crafty healthcare plan, covering primary health, dental, and vision plans
- 401k
- Paid time off
- Equipment certification courses
- Parental leave
