Sr. Account Operations Manager

Leads and manages operations for account to ensure that operations staff executes service agreements at or above the client's standards.

Requirements

• Lead, direct, and manage operations for account
• Maximize profitability through superior service, effective and prompt communications, and follow-up on all pending matters
• Plan and monitor daily staffing schedules
• Manage revenue and expenses to budget constraints
• Train, develop, and motivate employees to peak performance and growth
• Manage the financial aspects of the department
• Work in a fast-paced environment
• Maintain stable performance under pressure or opposition
• Communicate effectively with clients and internal personnel
• Use Microsoft Office, internet, web-based, and job-specific software applications

Benefits

• Paid Time Off (136 hours/17 days/year)
• Medical, Dental, and Vision benefits
• Tuition Reimbursement
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives