Desktop Support Analyst
Crawford AustraliaGeelong, Victoria, Australia
Posted May 4, 2026
Full Time
About the Company
Crawford Australia is a leading claims management business with over 80 years of experience. Specializing in loss adjusting, third-party administration, forensic accounting, cyber response, and more, Crawford offers comprehensive services across the entire claim lifecycle. Known for its innovation, expertise, and advanced digital solutions, Crawford ensures consistent quality service that simplifies even the most complex claims processes.
Job Description
Join Crawford and make an impact where it matters as a Desktop Support Analyst. This is a hands-on IT support role where you'll provide Level 1/2 service desk and desk-side support across a dynamic, fast-paced environment. You'll ensure a seamless technology experience for our teams.
Requirements
- 5+ years' experience in a similar IT support role
- Strong knowledge of Windows 11, Microsoft 365, Azure, Intune, Autopilot, and Endpoint Manager
- Experience supporting laptops, desktops, printers, and mobile devices
- Solid troubleshooting skills across hardware, software, and networks (LAN/WAN, remote access)
- Familiarity with ITIL frameworks and ticketing systems
Benefits
- Be part of a global organisation with purpose-driven work
- Work in a collaborative, supportive team environment
- Opportunities to grow your technical skills and career
