Guest Relations Agent
Crescent Hotels & ResortsNew York, New York, United States
Posted December 9, 2025
55000.00 - 65000.00 USD
Full Time
About the Company
Crescent Hotels & Resorts is a leading third‑party hotel and resort management firm specializing in upper‑upscale, full‑service, and luxury properties across the United States and Canada. The company manages a portfolio that includes lifestyle assets and flagship hotels within premier brands such as Marriott, Hilton, and Hyatt, delivering operational excellence, profitability, and superior guest experiences through a hands‑on, experience‑driven approach. Crescent differentiates itself by treating people as its most valuable asset, fostering an entrepreneurial culture that empowers associates and leaders to collaborate toward shared goals of exceptional service and a high‑quality work environment. With a strong emphasis on customer service and associate satisfaction, Crescent consistently ranks among the industry’s top third‑party hotel management providers, positioning itself as an employer of choice in hospitality.
Job Description
The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry.
Requirements
- Assist in providing a seamless and personalized experience to guests
- Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB)
- Assist guests in providing information, recommendations, and booking services for guests
- Develop the ability to quickly identify and resolve guest complaints or issues
- Gain a deeper understanding of cultural sensitivities and expectations
- Support the special needs of VIP guests
- Acquire in-depth knowledge of the hotel's facilities, services, and local attractions
- Work closely with various hotel departments to coordinate guest requests
