Reservations/Rapid Response Agent

Reservation Sales & Rapid Response Agent to handle incoming inquiries, convert them into confirmed reservations for accommodations, dining, and resort activities, and provide a seamless, professional booking experience.

Requirements

• High School Diploma or GED
• 6–12 months of related experience in a call center or hospitality environment
• Exceptional verbal and written communication skills
• Strong computer skills, including Microsoft Office
• Ability to present information clearly to guests and internal teams
• Ability to remain calm and effective in high-pressure, fast-paced situations
• Basic competency in calculating percentages, discounts, and stay totals

Benefits

• Comprehensive Insurance
• 401(k) with employer match
• Paid vacation
• Paid holidays