Resident Liaison Officer

Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to play a crucial role and join their Communications and Customer Service Team. As Resident Liaison Officer, you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.

Requirements

• Previous experience of customer or resident-facing roles.
• Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
• Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
• Proactive and ability to manage multiple priorities and work under pressure.
• Valid driving license (To allow for travel to meetings).
• Previous experience working in housebuilding industry on refurbishment or remediation projects'

Benefits

• 25 days annual leave
• Private Medical or Healthcare Cash Plan Options
• Car allowance
• Annual bonus scheme
• Pension scheme
• Sharesave scheme
• Life Assurance
• Personal Accident Insurance
• Cycle to work scheme