Front Office Manager

Seeking a highly motivated and experienced Front Office Manager to join our team in Dubai, United Arab Emirates. The successful candidate will be responsible for overseeing and managing the day-to-day operations of the front office, providing excellent customer service to guests, and ensuring that the hotel runs smoothly and efficiently.

Requirements

• Manage the front office staff, ensuring that all staff members are properly trained and are performing their duties in accordance with hotel standards.
• Maintain a high level of customer service, ensuring that all guests receive an exceptional experience during their stay.
• Monitor the front desk, ensuring that all guests are checked in and out properly.
• Manage the check-in and check-out process, ensuring that all guests information is accurately recorded.
• Oversee the housekeeping staff, ensuring that all rooms are kept clean and tidy.
• Ensure that all safety and security protocols are followed.
• Handle guest complaints and inquiries in a professional and timely manner.
• Monitor the hotels financial performance, ensuring that all costs are kept within budget.
• Develop and implement strategies to increase occupancy and revenue.
• Develop and maintain relationships with guests, ensuring that they are satisfied with their stay.
• Monitor the hotels online reputation, responding to reviews and complaints in a timely manner.