The Client Services Representative will assist customers with questions and concerns, and educate them on the client's products and services.
Requirements
- Has experience working in a background screening company
- Has experience with verification processes such as employment, education, or reference checks
- Has any leadership or management experience
- Able to maintain regular and punctual attendance
- Able to thrive in a fast-paced environment
- A natural problem solver and is focused on creating solutions
- Can adapt quickly to a changing environment
- Can work well independently but understand the importance of teamwork
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
- High School Diploma or equivalent required
- 1+ years experience in a Clients Services Department in a call center environment preferred
- Working knowledge of G-Suite and Microsoft Office products
- Experience in Salesforce preferred
- Proven ability to build, nurture, and retain client relationships
- Able to sit at a desk and work on a computer for prolonged periods
- Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM
Benefits
- Join Our Dynamic Team
- Embrace the Opportunities
- Limitless Career Growth
- Fast-Paced Thrills
- Flexibility, Your Way
- Work-Life Balance at Its Best