The Client Services Representative will assist customers with questions and concerns, and educate them on the client's products and services.

Requirements

Has experience working in a background screening company
Has experience with verification processes such as employment, education, or reference checks
Has any leadership or management experience
Able to maintain regular and punctual attendance
Able to thrive in a fast-paced environment
A natural problem solver and is focused on creating solutions
Can adapt quickly to a changing environment
Can work well independently but understand the importance of teamwork
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
High School Diploma or equivalent required
1+ years experience in a Clients Services Department in a call center environment preferred
Working knowledge of G-Suite and Microsoft Office products
Experience in Salesforce preferred
Proven ability to build, nurture, and retain client relationships
Able to sit at a desk and work on a computer for prolonged periods
Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM

Benefits

The Client Services Representative will assist customers with questions and concerns, and educate them on the client's products and services.

Has experience working in a background screening company
Has experience with verification processes such as employment, education, or reference checks
Has any leadership or management experience
Able to maintain regular and punctual attendance
Able to thrive in a fast-paced environment
A natural problem solver and is focused on creating solutions
Can adapt quickly to a changing environment
Can work well independently but understand the importance of teamwork
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
High School Diploma or equivalent required
1+ years experience in a Clients Services Department in a call center environment preferred
Working knowledge of G-Suite and Microsoft Office products
Experience in Salesforce preferred
Proven ability to build, nurture, and retain client relationships
Able to sit at a desk and work on a computer for prolonged periods
Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM