We’re looking for a Loyalty Campaign Specialist who thrives in a fast-paced, detail-driven environment. In this role, you’ll be responsible for configuring and launching promotional campaigns, monitoring performance, and supporting both clients and end users across a dynamic loyalty platform.
Requirements
- Configure and program promotional offers within the loyalty platform
- Test campaigns thoroughly and manage scheduling for successful launches
- Set up and manage audience segmentation for targeted communications (email and SMS)
- Perform remote testing on integrated systems to ensure functionality and accuracy
- Maintain and update platform configurations as needed
- Monitor campaign performance and generate reports with actionable insights
- Manage and resolve support tickets from clients and end users
- Provide phone support for escalated issues and ensure timely resolution
- Collaborate cross-functionally to ensure campaigns are executed seamlessly
- Strong attention to detail and ability to manage multiple campaigns simultaneously
- Comfortable working with technology platforms, data, and system configurations
- Excellent problem-solving skills and a proactive mindset
- Strong written and verbal English communication skills
- Ability to work independently in a remote or distributed environment
- Experience with customer support and handling technical or platform-related inquiries
- Analytical mindset with the ability to interpret data and generate insights
- Technical aptitude and willingness to learn new tools and systems quickly
- Experience with loyalty platforms or POS systems is a plus
- Spanish language skills are a plus
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best
