GSOC Analyst

Crisis24 is seeking a GSOC Analyst to provide exceptional customer service, monitor and respond to security events, and assist in risk management. The ideal candidate has a strong aptitude for communication, analytical thinking, and team-first mentality.

Requirements

• Provide exceptional customer service via email, real-time messaging applications, and phone calls
• Monitor and respond to a large volume of emails, messages, and posts
• Handle a wide variety of administration duties
• Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies
• Write incident reports in the assigned format
• Collect, evaluate, and disseminate intelligence to support action plans
• Assist in the planning and execution of risk assessment projects
• Contribute to procedures and processes to standardize and enhance risk management
• Work with the company's various departments to assist the Management in understanding and implementing procedures and policies
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
• Process and maintain a wide variety of SOPs, ERPs, documents, files, logs, reports, and forms
• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance