Application Support Engineer

We are currently looking for an Application Support Engineer to strengthen the Cronos Europa team. This role acts as a bridge between internal users and development teams, combining application support and technical collaboration.

Requirements

• User guidance and support regarding the use of the tools, including the GUI and the web service
• Assistance with monitoring and reacting to the functional mailbox
• Follow-up of incidents, user requests and bug reports
• Management and follow-up of user requests
• Coordination of wiki sites, collaborative sites or social networks
• Guidance regarding the use of eTranslation and its related suite of tools as a service and through the API
• Participation in user, service and project meetings
• Elaboration and implementation of relevant support processes
• Attending technical meetings with users

Benefits

• Attractive salary package
• Good work-life balance environment
• Assurance of working in cutting-edge technologies in an entrepreneurial spirit
• Opportunity to develop skills thanks to tailor-made training courses
• Good job in a friendly place