Customer Experience Associate (Croatian Speaker) Travel Industry | Remote
Cross Border TalentsAthens, Attica, Greece
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
As a Croatian-speaking Customer Support Specialist, you'll help travelers from all over the world solve problems, manage bookings, and plan memorable journeys all while working remotely from beautiful Greece. The role involves handling calls, chats, and emails from travelers and accommodation partners, providing clear, accurate, and friendly support for booking and stay-related inquiries, and resolving issues efficiently using internal tools and procedures.
Requirements
- Fluency in Croatian and English
- Customer-oriented mindset and good communication skills
- Basic computer literacy and a reliable internet connection
- Previous experience in customer service, hospitality, or retail is a plus
Benefits
- Comprehensive relocation support (flight and temporary accommodation)
- 25 days of paid annual leave
- Ongoing training, coaching, and real opportunities for career growth
- Supportive leadership and an inclusive, multicultural work environment
- Stable, long-term employment within an international network