Customer Service Manager in Madrid!
Cross Border TalentsMadrid, Community of Madrid, Spain
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
Customer Service Manager needed in Madrid! We are looking for a dedicated and experienced professional with strong leadership skills and a passion for customer service. This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.
Requirements
- Fluent in Spanish and English (C1) both written and spoken.
- Proven experience in customer service management or a similar role.
- Strong communication and interpersonal skills.
- Ability to lead, motivate, and develop a team.
- Problem-solving mindset with a focus on continuous improvement.
Benefits
- A competitive salary with a comprehensive benefits package.
- A dynamic and supportive work environment in the heart of Madrid.
- On-site work with opportunities for professional growth and development.