Customer Success Manager Athens, Greece

We are hiring Customer Success Managers (CSM) to join a large, international team in Athens. As a CSM, you will support Croatian-speaking customers with booking-related inquiries, provide clear and professional communication, and collaborate with internal teams to resolve complex customer issues.

Requirements

• Fluency in Croatian (written and spoken)
• Good command of English for internal communication
• Strong problem-solving and communication skills
• Customer-oriented mindset with patience and professionalism
• Ability to adapt to new tools, systems, and guidelines
• Previous customer support experience is an advantage but not required

Benefits

• Competitive salary + performance-based incentives
• Relocation package (flight reimbursement and housing assistance)
• Paid training to prepare you for the Booking project
• Supportive, multicultural team environment
• Career development opportunities within customer support, quality, training, or leadership
• Modern office located in central Athens