German Speakers Wanted in Durban!

We are recruiting German-speaking Customer Support Agents to join an international retail customer service project based in Umhlanga, Durban. This is an opportunity to work in a professional, fast-paced environment and gain experience on a global retail campaign.

Requirements

• Support German-speaking customers via phone, email, and live chat
• Assist with retail-related inquiries including orders, deliveries, returns, and product information
• Provide accurate, professional, and customer-focused service
• Resolve customer issues and escalate complex cases when required
• Accurately document all customer interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work closely with team leaders and colleagues to improve customer experience

Benefits

• Competitive salary package
• Performance-based bonuses
• Paid training and structured onboarding
• Opportunity to work on an international retail project
• Modern on-site office environment in Umhlanga, Durban
• Clear career progression and long-term growth opportunities
• Professional, inclusive, and multicultural work environment