User Happiness Advocate (Polish) New Life in Sofia Awaits!
Cross Border TalentsSofia, Sofia-City, Bulgaria • Gdańsk, Pomeranian Voivodeship, Poland
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
We're looking for a User Happiness Advocate to join our team in Sofia, Bulgaria. As a User Happiness Advocate, you'll provide exceptional customer support and help users solve real-world problems. We'll provide fully paid training and relocation support to help you succeed in this exciting career adventure.
Requirements
- Fluent Polish and English communication skills
- Customer-first attitude and strong problem-solving abilities
- Ability to follow processes and quickly adapt to new tools
- Excellent listener with a knack for explaining things clearly
- Self-motivated, positive, and calm under pressure
Benefits
- Attractive salary
- Private health insurance
- Flexible contracts
- Access to customizable benefits