Sr Service Delivery Spec

Crown Castle is the nation’s largest provider of shared communications infrastructure. We offer a total benefits package and professional growth development for teammates at any stage of their careers. The main role of this position is screening, managing, and overseeing customer service orders from order acceptance to billing.

Requirements

• Oversee the implementation of the full suite of Crown Castle Fiber Solutions products
• Function as subject matter expert (SME)
• Mentor and train service delivery specialists to aid in their development
• Coordinate the activities of internal operations and engineering groups to ensure proper planning and implementation of solutions
• Communicate project status to internal and external stakeholders to achieve desired project results
• Create and foster strong customer relationships
• Advocate and escalate for the customer when appropriate
• Maintain and update internal Crown Castle systems and tools to ensure project forecast accuracy and data integrity
• Submit BRs (Budget Revisions) on a timely basis in accordance with Crown Castle’s internal finance guidelines
• Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk and maintain system accuracy
• Ensure project documents are complete, current and stored appropriately

Benefits

• Medical, dental, vision, and basic life insurance
• 401k plan
• 18 days of paid time off each year
• 12 paid holidays throughout the calendar year