Service Customer Care Representative / Dispatcher

Service Customer Care Representative/Dispatcher job posting for Crown Equipment Corporation, a global lift truck manufacturer. The role involves processing customer calls, dispatching technicians, and maintaining records. Required qualifications include high school diploma or equivalent, excellent phone skills, and experience with Microsoft Office. Crown offers a competitive wage and benefits package, including health insurance, retirement savings, and paid time off.

Requirements

• Process incoming calls from customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement