Senior Cloud Support ​​Engineer

Join Crusoe's mission to accelerate the abundance of energy and intelligence. As a Senior Cloud Support Engineer, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

Requirements

• Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
• Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Manage alert triage, support maintenance windows, and run node delivery testing.
• Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
• Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
• Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

Benefits

• Competitive benefits package
• Pension contributions
• Support for work-life balance