Client Success Manager

Client Success Manager role involves delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. The role requires a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates. The Client Success Manager will work directly with enterprise B2B clients and partner with internal teams to provide support that will ensure our client's domain portfolios and digital assets are secure.

Requirements

• 3+ years B2B Account Management experience
• A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
• Excellent analytical and problem-solving skills
• Ability to think proactively and strategically to meet the clients' needs
• Relentless dedication to outstanding customer service
• Ability to handle escalated client issues with a steady hand
• Excellent communication and organizational skills (verbal and written), as well as ability to think quickly on your feet
• Strong negotiation skills and business acumen
• Quick learner with a demonstrated passion for technology and the Internet ecosystem
• Ability to work as part of a team and collaborate effectively with colleagues

Benefits

• Annual success-sharing bonuses or commission plans based on individual performance