Technical Support Analyst I
CSGIN.Bangalore.Remote
Posted May 26, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
We are looking for a Technical Support Analyst I who will provide Level 2 Support to customers, resolving technical issues and providing feedback to the customer. The candidate must have a good knowledge of network components integration, billing and rating flow, and provisioning process. The role requires a strong customer-facing skillset, technical expertise in areas such as Oracle databases, Linux, and automation frameworks, and the ability to work well within a team environment.
Requirements
- 2-4 years of work experience in software industry and application support experience.
- Degree or Diploma in Information Technology; Computer Science, Engineering.
- Sound knowledge on Billing and Rating.
- Good knowledge of Telecommunication environment and customer services procedures.
- Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
- Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat, Linux or Unix OS, etc.
- Customer facing skills to perform on-site support for customers who have purchased the services.
- Experience in Incident/Problem/Change/Knowledge Management.
- Experience in Automation Frameworks would be a plus.
- Experience with CI/CD tools including Jenkins.
- ITIL accreditation will be an advantage.
Benefits
- Accommodation for employees with disabilities
- Flexible work schedule