Operations Technician 2

The Operations Technician 2 is responsible for providing exceptional 24x7 data center support, including installations, troubleshooting, and documentation. This role requires working with colocation customers, installing and troubleshooting cables, and managing customer tape backups.

Requirements

• College degree preferred, not required
• 2+ years of operational and technical experience in an IT environment required
• IT Certification and/or familiarity with BICSI is desired
• 2 to 3 years’ experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable
• Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS
• Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers)
• Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals
• UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience

Benefits

• Generous Paid Time Off
• 401k Matching