The Operations Technician 2 is responsible for providing exceptional 24x7 data center support, including installations, troubleshooting, and documentation. This role requires working with colocation customers, installing and troubleshooting cables, and managing customer tape backups.
Requirements
- College degree preferred, not required
- 2+ years of operational and technical experience in an IT environment required
- IT Certification and/or familiarity with BICSI is desired
- 2 to 3 years’ experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable
- Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS
- Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers)
- Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals
- UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience
Benefits
- Generous Paid Time Off
- 401k Matching